Electricity players call for collaboration between players for consumer satisfaction –


The main stakeholders in the country’s electricity sector have called for a synergy of all actors to meet the rights and obligations of consumers.

The call is contained in a statement issued at the end of a one-day National Electricity Consumer Protection Awareness Forum held in Abuja on March 31. The resolution document was signed by the Director General of the National Electrical Training Institute (NAPTIN), Ahmed Nagode, and Princewill Okorie, National President of the Association of Public Policy Analysis (APPA).

The communiqué which has the theme: “Effective implementation of the consumer protection component of the Electric Power Sector Reform Act 2005”.

According to the statement, the stakeholders agreed that there is a need to create synergy between the various stakeholders in the electricity sector to ensure the protection of consumer rights.

He said that the right to consumer protection should receive more attention.

He also said that training on consumer rights and obligations should be undertaken and supported by stakeholders.

“Like the Governors Forum, Association of Local Governments of Nigeria (ALGON), NNPC, oil companies, power utilities and the organized private sector.

“And willing stakeholders who should strive to fund this important project as part of their civic social responsibility (CSR),” he said.

The communiqué indicates that it is necessary to ensure good coordination of the process and to guarantee accountability and the best use of resources.

He said NAPTIN could be supported to perform training functions for stakeholders, particularly non-energy sector personnel in consumer education.

The release states that a major instrument for achieving consumer protection education awareness is training and ongoing interaction.

“It is important to spread this enlightenment forum to all states in Nigeria.

“The next engagement should be at the instance and/or facilitation of NERC.

“Efforts should be made to encourage the participation of Licensed Electricity Companies (DisCos) in further engagement as service providers with direct interface to consumers and tariff collection,” reads in part in the press release.


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